How to Make a Claim
For all claims (other than a medical emergency)
Call: +44 (0)1733 224823
Email: [email protected]
You must keep to the conditions in the Claims Conditions section to be protected by your policy. If you do not keep to the conditions we may cancel your policy, refuse to deal with your claim, or reduce the amount of any claim payment.
Medical emergency and medical service claims
If you suffer a serious illness or bodily injury on your trip, you must contact our Emergency Assistance Service if this leads to hospital treatment as an inpatient, or before any arrangements are made to transport you home. The phone number of our Emergency Assistance Service is +44 (0)1733 224357.
This service is available 24 hours a day, 365 days a year, for advice and helps making arrangements to admit you to hospital or to transport you home, and for authorising medical expenses.
If you cannot contact our Emergency Assistance Service at the time we specify because you need immediate emergency treatment, you must contact them as soon as you can.