Coronavirus (Covid-19) FAQ's click here.

IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. Further details of the cover can be found here. All our policies will only provide cover, if prior to your trip commencing, the Foreign and Commonwealth Office has NOT advised against all (or all but essential) travel to your chosen destination. If you are travelling against advice outlined by the FCO https://www.gov.uk/foreign-travel-advice you will NOT be able to make a claim. Please ensure that your chosen destination is one that is permitted for non-essential travel. We can assist you via telephone Monday - Friday 9am - 5pm or alternatively email enquiries@brokersure.com. If your query is regarding a claim please click here for further details.

How to make a claim

Starting your claim

You must register a claim under all sections by contacting the following company:

Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD Tel: 01702 553443, E-mail: info@csal.co.uk

To download a claim form please visit www.csal.co.uk

The fastest and easiest way to make a claim is online at Submit a Claim.

The process should take approximately 10-15 minutes to complete (depending on the type of claim), but before continuing you should ensure you have your policy certificate, trip dates, supporting documentation and details of the incident.

Please note: All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

Claims Settlement Agencies are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.