How to make a claim

Starting your claim

You must register a claim under all sections by contacting the following company:

Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD Tel: 01702 553443, E-mail:

To download a claim form please visit

The fastest and easiest way to make a claim is online at Submit a Claim.

The process should take approximately 10-15 minutes to complete (depending on the type of claim), but before continuing you should ensure you have your policy certificate, trip dates, supporting documentation and details of the incident.

Please note: All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

Claims Settlement Agencies are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.