Coronavirus (Covid-19) FAQ's click here.

IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. Further details of the cover can be found here. All our policies will only provide cover, if prior to your trip commencing, the Foreign and Commonwealth Office has NOT advised against all (or all but essential) travel to your chosen destination. If you are travelling against advice outlined by the FCO https://www.gov.uk/foreign-travel-advice you will NOT be able to make a claim. Please ensure that your chosen destination is one that is permitted for non-essential travel. We can assist you via telephone Monday - Friday 9am - 5pm or alternatively email enquiries@brokersure.com. If your query is regarding a claim please click here for further details.

Emergency Medical Assistance

Your Fit4 Travel policy is not a private medical insurance policy and does not cover private medical treatment, private hospital costs or other related expenses incurred unless these have been specifically agreed and authorised by the Medical Emergency Assistance Company.

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0) 20 3472 2388 E-mail: operations@emergencyassistance.co.uk

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • • Your name and address;
  • • Your contact phone number abroad including the hospital and treating doctors’ details;
  • • Your policy number shown on your policy certificate; and
  • • The name, address and contact phone number of your GP.
  • • Quote the scheme name which is: Fit4Travel.